Privacy policy

Privacy Policy

This Privacy Policy outlines how THE KETO SHOP LTD (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.theketoshop.co.uk (referred to as "the Site") or communicate with us (referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or individual whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with the "Last updated" date updated accordingly, and any other steps required by applicable law will be taken.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use collected information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The personal information we obtain about you depends on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and types of personal information we collect.

Information We Collect Directly from You Information directly submitted to us through our Services may include:

• Basic contact details such as your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including the items you view, add to your cart, or wishlist.
• Customer support information including any relevant communication with us.

Certain features of the Services may require the direct provision of information. While providing this information is optional, choosing not to do so may limit your use or access to those features.

Information We Collect through Cookies We also collect certain information about your interaction with the Services through the use of cookies and similar technologies. This information, referred to as Usage Data, includes details about how you access and use our Site and your account, such as device information, browser information, network connection information, IP address, and other interaction details.

Information We Obtain from Third Parties We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. Examples include:

• Companies that support our Site and Services, such as Shopify.
• Payment processors who collect payment information to fulfill your orders and provide requested products or services.
• Third parties we work with to collect information through online tracking technologies when you visit our Site or interact with our Services or advertisements.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies. For more details, see the section on Third Party Websites and Links.

How We Use Your Personal Information We use your personal information for the following purposes:

• Providing products and services according to our contract with you.
• Marketing and advertising purposes, including promotional communications and personalized advertisements.
• Security and fraud prevention to detect and investigate fraudulent, illegal, or malicious activities.
• Communication with you to provide customer support and improve our Services.

Cookies Like many websites, we use cookies on our Site. For specific information about the cookies we use, refer to Shopify's cookie policy.

We use cookies to improve and optimize our Site and Services, run analytics, and enhance user experience. Third parties and service providers may also use cookies to tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies, but you can choose to remove or reject cookies through your browser settings. However, doing so may affect your user experience and certain features and functionality of the Services. Blocking cookies may not prevent information sharing with third parties.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties, subject to this Privacy Policy. These circumstances include:

• Vendors or third parties who perform services on our behalf.
• Business and marketing partners, including Shopify, for service provision and advertising.
• When you direct or request disclosure, or consent to disclosure through social media widgets or login integrations.
• Within our corporate group for legitimate business purposes.
• In connection with a business transaction or to comply with legal obligations, enforce terms of service, and protect the Services and our rights.

We have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users over the past 12 months:

• Identifiers such as contact details, order information, and account information.
• Commercial information such as order, shopping, and customer support information.
• Internet or network activity, including usage data.

Recipients of this information include vendors, third-party service providers, business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information for inferring characteristics about you.

We have "sold" and "shared" (as defined in applicable law) personal information over the past 12 months for advertising and marketing activities, including identifiers, commercial information, and internet or network activity.

User Generated Content The Services may allow you to post user-generated content, such as product reviews. Please be aware that any content you post publicly will be accessible to others. We are not responsible for the privacy or security of publicly available information or its accuracy, use, or misuse by third parties.

Third Party Websites and Links Our Site may include links to third-party websites or platforms. Please review their privacy and security policies before using them, as we do not guarantee their privacy or security. The inclusion of these links does not imply endorsement, except as disclosed on the Services.

Children's Data The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information While we strive for security, no measures are perfect. Please avoid sending sensitive information through unsecure channels. The retention of your personal information depends on factors such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing contracts and policies.

Your Rights and Choices You may have rights concerning your personal information, depending on your location. These include:

• Right to access and know.
• Right to delete.
• Right to correct.
• Right of portability.
• Right to opt-out of sale or sharing or targeted advertising.
• Right to limit and/or opt-out of use and disclosure of sensitive personal information.
• Restriction of processing.
• Withdrawal of consent.
• Appeal.
• Managing communication preferences.

To exercise these rights or for more information, contact us using the provided contact details. We will not discriminate against you for exercising these rights.

Complaints If you have complaints regarding our processing of your personal information, please contact us. If you are dissatisfied with our response, you may appeal or lodge a complaint with your local data protection authority.

International Users Your personal information may be transferred, stored, and processed outside your country, including in the United States. By using our Services, you consent to these transfers.

Contact If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email us at info@theketoshop.co.uk or contact us at The Gables West, Crowborough TN6 1BB.

Last updated: 22/July/2023